From July 2024

SAFETY WARNING: The items on this site are not suitable for children aged under 14 years. The items on this site are not toys.

Most white metal figures made by Space Vixens from Mars are cast in lead-free pewter. However, it is possible that white metal items may still contain lead, which is dangerous if chewed or swallowed. White metal items may also have sharp points or edges, which can injure if handled incorrectly or present a choking hazard. Space Vixens from Mars may have to cast some items that are difficult to cast in pewter in traditional tin-lead alloy.

Resin items are made using fast-cure polyurethane. Small resin items may present a choking hazard.

Acrylic paints are water-based and non-toxic. In the event of contact with the eyes, wash copiously with cold water and seek medical advice.

Do not use chemicals to clean white metal figures because acids and alkalis may damage them irreparably.

PRIVACY, COOKIES AND CONFIDENTIALITY
All cookies used in Space Vixens from Mars shop are essential to the operation of the shop and the site is therefore compliant with cookie laws.

Personal information collected on this site is held off site in a database as part of our online shop. Space Vixens from Mars will not pass on this information to any other person or organisation.

Space Vixens from Mars uses third-party payment gateways and therefore does not store customers’ financial details.

VAT
Space Vixens from Mars is a small business and is not registered for VAT.

Within the UK, prices of miniature figures, paints and models in the shop include VAT at 20%. Books, including wargames rules, are zero-rated for VAT.

Customers outside the UK are not charged VAT. VAT is removed for export orders when the correct tax region is entered in the shopping cart.

CONTACT DETAILS
Space Vixens from Mars is run by Gary Mitchell at 91 Castlemain Avenue,Bournemouth, Dorset, BH6 5EP, UK. We are not open to visitors at any time.

Email: Please use our contact page form to reach us by email. Please be patient if you do not get a prompt answer: paid-for orders in the online shop receive priority over everything else.

Telephone: +44 (0) 1202 43306. Enquiries only.

GENERAL
Space Vixens from Mars is a one-man business and the ability to process orders may therefore be affected by illness, holidays, family matters, workload, or working conditions in the workshop, such as extreme heat or cold.

The abbreviation UK is used to mean the countries of England, Wales, Scotland and Northern Ireland. The abbreviation EU is used on the site to mean the European Union and its constituent countries. The term Europe is used to mean countries on continental Europe, and excludes the UK but includes those that are part of continental Europe but not a member of the EU.

The Add to Basket option for products listed in shop categories is provided for customers’ convenience. Each product has a full description detailing pack contents, delivery and stock limitations that may be obtained by clicking on a picture or item title in the main categories. Customers are assumed to have read a product’s full description before buying.

Some metal or resin items may need to be cast to order.

Painted figures shown on the site are for display purposes only. All items are sold unpainted and unassembled.

Space Vixens from Mars’ prices are set using pounds Sterling (GBP) and only this currency is used for financial transactions. We do not use other currencies.

The casting processes used to make white metal or resin items may result in mould lines, vent material, and flash: items may require cleaning up to remove mould lines, vent material, and flash. Multi-part kits may require modelling experience to assemble. The tools used to remove mould lines and flash may be dangerous if used incorrectly: seek advice from an experienced modeller and wear appropriate protection.

The contents of standard packs are fixed and may not be changed.

Space Vixens from Mars reserves the right not to supply goods where errors in the coding of the website or errors in information provided by suppliers result in incorrect prices or details of pack contents. Information about items on the site is provided in good faith.

Prices are subject to change at no notice.

Payments made by PayPal are taken at the time of ordering.

Ownership of the IP of items made by Space Vixens from Mars remains with Space Vixens from Mars. Customers may not make copies of products they have bought, whether physical or digital and whether in full or in part, that breach that IP, even if those copies are for their own use.

All customers outside the UK are responsible for paying any and all customs, duty and handling charges on their orders. Customers who are liable for such charges and decide not to pay them, resulting in the return of their order, become liable for the original delivery cost of their order.

All customers are bound to pay the full cost of returning unwanted items.

THE ORDER PROCESS
Customers place orders online in the shop using the shopping cart as part of Space Vixens from Mars’ website, www.spacevixensfrommars.com

Customers complete the order online by paying by PayPal, or by credit or debit card using PayPal, as a third-party payment processor. This method takes payment at the time of ordering. Space Vixens from Mars will not start work on an order until it is paid for.

The online shop automatically sends customers an email, status PROCESSING, that acknowledges receipt, not acceptance, of their order. The email confirms the contents of that order as entered by the customer, and provides a link to a durable copy of Space Vixens from Mars’ terms and conditions for the customer’s reference.

Space Vixens from Mars downloads orders from the shop, prints out one copy to provide a packing list for Space Vixens from Mars’ use. Receipts and invoices will only be supplied if requested.

Space Vixens from Mars then takes the following steps, the timing of which depend on workload. In exceptionally busy periods these steps may happen over a period of up to a week; more usually, they happen within one to two working days. Sometimes Space Vixens from Mars may accomplish them in a matter of hours.

Space Vixens from Mars checks customers’ orders. At this point an order may be declined and cancelled by Space Vixens from Mars. An order may be declined or cancelled if, for example, it is unclear, incomplete for some reason, breaks Space Vixens from Mars’ territorial or licensing restrictions, exploits an error in the shop’s programming or data, appears fraudulent, or if the customer fails to provide payment details.

Orders are dealt with in order of date, oldest first.

Orders are packed when all items are available to complete them, and are dispatched by Royal Mail. Customers are sent an email advising that their order has been COMPLETED. Tracking details are retained by Space Vixens From Mars.

Customers receive their orders. Delivery typically takes one day to a week in the UK for standard delivery, and two to four weeks for standard international delivery. Customers who have not received their orders within those times should contact Space Vixens from Mars.

Customers check their orders and notify Space Vixens from Mars within 14 working days if there are any errors, omissions or breakages. Space Vixens from Mars takes great care when packing orders and mistakes are rare, but they do happen. Space Vixens from Mars corrects errors and sends out replacements or missing items by standard delivery.

FIGURE VARIANTS
Pictures on the site may not show all possible variants for each code and are not an indication of the exact variant mix supplied. Under no circumstances whatsoever can Space Vixens from Mars guarantee to supply a specific variant.

CONFIRMATION OF ONLINE ORDERS
Customers are sent written confirmation by email that their order has been received (the PROCESSING email). Confirmation that an order has been received does not constitute acceptance of that order. Space Vixens from Mars reserves the right not to supply items where errors arise in the price, code or description in the shop, or if mail order customers provide insufficient payment. Space Vixens from Mars reserves the right to decline such orders, and to decline orders that are not economic to make.

PayPal’s “instructions to merchant” do not form part of Space Vixens from Mars’ orders processing system nor part of Space Vixens from Mars’ contract with customers.

CHANGING AN ORDER
Space Vixens from Mars aims to dispatch orders with the least possible delay to customers, and one consequence of this is that there may be a limited opportunity to change an order once placed in the online shop. Customers should contact Space Vixens from Mars as quickly as possible by email to request changes to an order.